STANDARD TERMS AND CONDITIONS OF SALE
1. General
1.1 These Terms and Conditions of Sale govern all sales of electronic equipment and related products (CCTV, Security Alarm Systems, Home Automation, Smart Technology, etc.) made via the Bullconcept Smart Solutions Ltd. Web Shop.
1.2 By placing an order, you agree to be bound by these terms.
1.3 These terms comply with the laws of the Republic of Cyprus and relevant European Union (EU) regulations, including consumer protection laws.
2. Products and Pricing
2.1 All prices listed are in EURO (€) and include V.A.T. unless otherwise stated.
2.2 We reserve the right to modify the prices of products and shipping fees at any time. However, any such changes will not affect orders already placed and confirmed.
2.3 Descriptions and specifications of products are provided to the best of our knowledge, but minor variations may occur.
3. Order Process
3.1 To place an order, you must be over 18 years old and legally capable of entering into binding contracts.
3.2 Orders are accepted through our Web Shop and are subject to availability.
3.3 After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order.
3.4 We reserve the right to cancel or refuse any order at our discretion (e.g., in cases of product unavailability, incorrect pricing, or suspicion of fraud). If payment has already been processed, a full refund will be issued.
4. Payment
4.1 Payment must be made at the time of order placement.
4.2 We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Bank Transfer
4.3 All transactions are securely processed, and customer payment details are protected in accordance with relevant data protection laws (GDPR).
5. Delivery
5.1 We deliver to addresses within the Republic of Cyprus.
5.2 Delivery lead times are estimated and depend on product availability. We aim to ship all orders within 10 working days. Delays may occur due to factors beyond our control.
5.3 Shipping costs are calculated based on the delivery address and weight of the order and will be displayed during checkout.
5.4 Risk of loss or damage to the products passes to you upon delivery.
6. Cancellation and Returns
6.1 As a consumer, you have the right to cancel your order within 14 days of receipt, in accordance with EU consumer protection law.
6.2 To exercise your right of cancellation, you must notify us in writing (web-orders@bullconcept.com) within 14 days.
6.3 The product must be returned in its original condition, unused, and in its original packaging, at your cost.
6.4 Upon receiving the returned product, we will issue a refund within 14 days, excluding shipping fees.
6.5 Custom-made or specially ordered products are not eligible for return unless defective.
7. Warranty and Liability
7.1 All products are covered by a minimum 1-year warranty under EU law, unless otherwise stated.
7.2 The warranty covers manufacturing defects but does not cover damage caused by misuse, neglect, or unauthorized repairs.
7.3 In the event of a warranty claim, please contact us (warranty@bullconcept.com) with proof of purchase.
7.4 Our liability for damages arising from the purchase or use of products is limited to the purchase price of the product.
8. Privacy and Data Protection
8.1 We collect and process personal data in compliance with the General Data Protection Regulation (GDPR) and relevant Cyprus laws.
8.2 For more information on how we collect, use, and protect your data, please see our Privacy Policy.
8.3 By placing an order, you consent to the use of your personal data for order fulfillment and marketing purposes, where permitted.
9. Force Majeure
9.1 We are not liable for any delay or failure to perform our obligations under these terms due to events beyond our reasonable control, such as natural disasters, strikes, or government actions.
10. Dispute Resolution
10.1 These terms are governed by the laws of the Republic of Cyprus and the European Union.
10.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.
11. Amendments
11.1 We reserve the right to amend these Terms and Conditions at any time. Any changes will take effect upon being posted on our website.
By purchasing from our Web Shop, you acknowledge that you have read, understood, and agree to these Terms and Conditions.